okk bet Privacy Policy

1. Introduction

okk bet is an online gaming platform operating in the Philippines under PAGCOR regulation. We understand that when you share your personal information with us, you are placing your trust in us to handle it responsibly. This Privacy Policy is our commitment to you — a clear, honest explanation of how we treat your data.

This Policy applies to all personal data collected through the okk bet website, mobile interface, live chat support, email communications, and any other channel through which you interact with us. It applies to all registered players, prospective players, and visitors to the okk bet platform.

Please read this Policy carefully. If you have any questions about how we handle your personal data, our support team is available 24/7 via live chat and can be reached at [email protected].

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and its implementing rules and regulations, okk bet is the personal information controller responsible for your personal data collected through the platform.

Our designated Data Protection Officer (DPO) oversees compliance with this Policy and applicable data privacy law. You may contact our DPO through our support team at [email protected] with the subject line "Data Privacy Enquiry".

3. Personal Data We Collect

okk bet collects the following categories of personal data, depending on how you interact with our platform:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification — you must be 21 years or older);
• Residential address in the Philippines (e.g., Metro Manila, Cebu, Davao, Quezon City, Makati);
• Valid email address;
• Philippine mobile number.

3.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (passport, driver's licence, SSS ID, UMID, PhilSys ID, or equivalent);
• Proof of address documents where required;
• Source of funds documentation where required by PAGCOR regulations or anti-money laundering obligations.

3.3 Financial Data

• GCash or PayMaya account details used for deposits and withdrawals;
• BPI, BDO, or Metrobank account details where used for transactions;
• Transaction history, including deposit amounts, withdrawal amounts, and dates;
• Account balance information.

3.4 Gaming and Behavioural Data

• Game history, including games played, bets placed, wins, and losses;
• Session duration and frequency of play;
• Bonus and promotion usage history;
• Responsible gaming settings and self-exclusion records.

3.5 Technical and Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Login timestamps and session data;
• Cookies and similar tracking technologies (see Section 8).

3.6 Communications Data

• Records of live chat conversations with our support team;
• Email correspondence with okk bet;
• Feedback, complaints, and dispute records.

4. How We Collect Your Data

okk bet collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the platform, including IP address, device information, and cookies;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from security partners; payment data from GCash, PayMaya, BPI, BDO, and Metrobank as part of transaction processing;
• Regulatory sources: Information shared with us by PAGCOR or other regulatory authorities as required by law.

5. Legal Basis for Processing

okk bet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. How We Use Your Personal Data

okk bet uses the personal data we collect for the following purposes:

6.1 Account and Service Delivery

• Creating and managing your okk bet player account;
• Verifying your identity and age (21+ requirement) in compliance with PAGCOR regulations;
• Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank;
• Providing access to games, promotions, and platform features;
• Delivering customer support and resolving disputes.

6.2 Legal and Regulatory Compliance

• Complying with PAGCOR licensing conditions and reporting requirements;
• Meeting obligations under the Anti-Money Laundering Act (AMLA) and its amendments;
• Responding to lawful requests from Philippine government authorities;
• Maintaining records as required by applicable law.

6.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, bonus abuse, and cheating;
• Monitoring for suspicious transactions in accordance with AML obligations;
• Protecting the integrity of the platform and the experience of all players;
• Enforcing our Terms & Conditions and responsible gaming policies.

6.4 Platform Improvement

• Analysing gameplay patterns and platform usage to improve our services;
• Conducting internal research and analytics to enhance the player experience;
• Testing new features and game offerings before wider release.

6.5 Marketing and Promotions

With your explicit consent, okk bet may use your contact details to send you information about promotions, bonuses, new games, and platform updates. You may opt out of marketing communications at any time by contacting our support team or using the unsubscribe option in any marketing email.

7. Data Sharing and Disclosure

okk bet does not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:

7.1 Service Providers

We engage trusted third-party service providers to assist in operating the platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, and IT infrastructure providers. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy law.

7.2 Regulatory and Legal Authorities

okk bet may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory direction. We will notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of okk bet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred.

7.4 With Your Consent

We may share your data with third parties in any other circumstances where you have given your explicit prior consent to such sharing.

8. Cookies and Tracking Technologies

okk bet uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and gather analytics data. The following types of cookies are used:

• Essential cookies: Required for the platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: Used to understand how players interact with the platform, which pages are visited most frequently, and where improvements can be made. Data collected is aggregated and anonymised.
• Preference cookies: Used to remember your settings and preferences, such as language and display options, to personalise your experience.
• Marketing cookies: Used, with your consent, to deliver relevant promotional content and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the okk bet platform. Continued use of the platform after being informed of our cookie practices constitutes consent to the use of essential and analytics cookies.

9. Data Retention

okk bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, and resolve any disputes. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AML requirements;
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, as required by the Anti-Money Laundering Act;
• Transaction records: Retained for a minimum of five (5) years following the date of the transaction;
• Support communications: Retained for three (3) years following the resolution of the relevant matter;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year for compliance documentation purposes.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.

10. Data Security

okk bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Multi-factor authentication options for player accounts;
• Regular security audits and penetration testing of the platform;
• Strict access controls limiting data access to authorised personnel only;
• Staff training on data privacy and security best practices;
• Incident response procedures for detecting and responding to data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, okk bet will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. You are encouraged to use a strong, unique password for your okk bet account and to enable any available security features.

11. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by okk bet:

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Privacy Request". We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

12. Children's Privacy and Minor Protection

The okk bet platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine gambling law and PAGCOR regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the data, and take appropriate action in accordance with our legal obligations. If you believe that a minor has registered on the okk bet platform, please contact our support team immediately.

We strongly encourage parents and guardians to use parental control software and to monitor their children's internet usage to prevent access to gambling websites. okk bet supports all efforts to protect minors from exposure to online gambling.

13. Marketing Communications

okk bet will only send you marketing communications — including promotional emails, SMS notifications, and in-platform messages about bonuses and offers — where you have given your explicit prior consent to receive such communications during the registration process or at a later date.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email;
• Updating your communication preferences in your account settings;
• Contacting our support team at [email protected].

Please note that opting out of marketing communications does not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts. These communications are necessary for the operation of your account and cannot be disabled.

14. Third-Party Links

The okk bet platform may contain links to third-party websites or services. This Privacy Policy applies solely to data collected by okk bet and does not cover the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. okk bet is not responsible for the privacy practices or content of third-party websites.

15. Changes to This Privacy Policy

okk bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The date of the most recent update is displayed at the top of this Policy. Your continued use of the okk bet platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated Policy, please cease using the platform and contact us to close your account.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way okk bet handles your personal data, please contact us through any of the following channels:

This Privacy Policy was last updated in January 2026. Previous versions are available upon request by contacting our support team.